Help & support
An investment scam is when someone contacts you out of nowhere, either via phone, email, or social media, offering the chance to invest in a 'once-in-a-lifetime opportunity to invest, including Crypto. They may pretend to be anyone, from a stockbroker or a portfolio manager to an investment professional. They offer quick returns with little to no risk involved. To appear legitimate, scammers may use websites, documents or apps that look professional. They may even pay out the first few investments to convince victims to invest even more.
To learn more about Crypto scams, head to our Crypto scams' page.
Investment scams are not the only risk you should consider while investing, it’s important that you understand the risks associated with any investment. For independent information about investment choices, visit MoneySmart website, which has useful information on products such as term deposits, as well as tips on how to choose a financial adviser*.
Get in touch
If you or someone you know is a CommBank customer and has been targeted or lost money as a result of being scammed, contact us.
Report it
Report the scam via the Australian Cyber Security Centre or by sending an email to hoax@cba.com.au. Reports may be referred to the police for investigation.
Take control and stay protected
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
Seek support
Contact IDCARE on 1800 595 160. IDCARE is a free, government-funded service that provides support to victims of identity crime.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
*As this information has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances.